Contact
Say hello. We answer.
There's no support desk and no ticket number. It's a small team in Australia, and one of us reads everything that comes in.
Email us
The fastest way to reach a person. We answer within one working day, usually sooner.
Send us a photo
Show us what you made. Genuinely, the wonky pots are our favourite part of the job.
Ask about your order
Order number handy? Send it through and we'll track the parcel down for you. Answered same day, usually.
Or just fill this in
Tell us what's going on. A lost parcel, a wrong address, something you want to gift, an idea for something we should make. All of it lands in the same inbox.
Replies Mon–Fri, Australian hours.
Before you write
Three things we get asked most.
Can I cancel?
Anytime, from your account. Or reply to any email from us and we'll do it for you, no questions.
Where's my order?
Everything is packed by hand and post takes 3–7 days depending on where you are. Send us your order number and we'll chase it.
Can I gift one?
Yes, and we'll write the note by hand if you tell us what to say.