Subscription, Pricing & Cancellation Policy

Last updated: 26 May 2026

Who we are. MERRI is a trading name of Connected AU Pty Ltd, ACN 642 711 180, a company registered in Australia and trading from New South Wales. In this document, “MERRI”, “we”, “us” and “our” mean Connected AU Pty Ltd. You can reach us at hello@wearemerri.com.au.

This policy applies to all MERRI memberships and forms part of our overall Terms & Conditions.

Joined before October 2026? Your membership is still looked after on our original system, and everything in this policy applies to you too. You’ll keep managing or cancelling it at wearemerri.com.au/my-merri, just as before.

Joined here, from October 2026? Log in to your account to see, change or cancel your subscription, or email hello@wearemerri.com.au and a person will do it for you.

1. Subscription-based service

MERRI is an ecommerce business selling on a subscription basis. A subscription is a monthly Offline Box posted to you. By signing up, you acknowledge and agree that:

You are purchasing an ongoing membership subscription.
Payment is required to maintain access.
Charges will continue unless the membership is cancelled in accordance with this policy.

The subscription nature of the service is clearly disclosed prior to purchase.

2. What you receive, and when

Your Offline Box is packed and posted by us, and we will let you know when it is on its way. It is delivered when it reaches you.

December’s Offline Box is The Offline Christmas Box.

3. Pricing and payment authorisation

The Offline Box is $99 a month, delivered free in Australia. To New Zealand it’s $99 plus $30 postage per order. There are also longer plans: 6 months for $545 and 12 months for $990. Those are billed upfront, an Offline Box is posted every month, and the plan renews at the end of the term unless you cancel. Want to give one instead? That’s Gift an Offline Box.

All prices are displayed in Australian dollars unless otherwise stated. By completing a purchase, you authorise MERRI to:

Charge your nominated payment method for the subscription fee.
Process recurring subscription payments unless and until the membership is cancelled correctly.

You are responsible for ensuring your payment details remain current and valid.

4. Changes to pricing, plans, and timelines

MERRI reserves the right to change membership pricing, introduce new pricing structures or plans, and modify billing cycles, timelines, or payment frequency. Where required, reasonable notice of pricing changes will be provided. Continued use of the membership after any pricing or billing change takes effect constitutes acceptance of the updated terms.

5. Cancelling: anytime, with one exception

You can cancel at any time. Do it from your account, or reply to any email from us (or write to hello@wearemerri.com.au) and we will do it for you. There is no notice period and no phone call.

Joined before October 2026? Your account is at wearemerri.com.au/my-merri, and you can cancel there just as before.

Cancelling stops all future charges. Cancel before your next charge and you will not be billed again.

The one exception. Once the Offline Box for your current cycle has entered the packing run, that is, once it has been prepped for despatch or is already in transit, that cycle can no longer be cancelled or refunded. The Offline Box is still yours and we will still send it, and your subscription ends after it. Every Offline Box is picked and packed by hand for a named member, so once it is made up it cannot go back into stock.

Stopping payment, disputing a charge, or simply not using your membership does not cancel a subscription. Please cancel through your account or by writing to us.

Nothing here limits your rights under the Australian Consumer Law, including where an Offline Box arrives damaged, does not arrive, or is not of acceptable quality.

6. No refunds for change of mind

Membership fees are not refunded for change of mind. Nothing in this section affects your rights in relation to physical goods under the Australian Consumer Law, including where an order arrives damaged, does not arrive, or is not of acceptable quality. If something arrives wrong, write to us and we will put it right.

Refunds are not provided for:

Change of mind.
Forgotten cancellations.
An Offline Box that has already been packed or despatched for the current cycle.
Lack of use or participation.
Accidental purchase.
Misunderstanding that the service is a subscription.

7. Australian Consumer Law

Nothing in this policy limits or excludes your rights under Australian Consumer Law. You may be entitled to a remedy if the service is not delivered with due care and skill, is not fit for its intended purpose, or does not match the description provided.

8. Changes to this policy

MERRI may update this Subscription, Pricing & Cancellation Policy at any time. Continued use of the membership after changes are made constitutes acceptance of the updated policy.

9. Disputes and chargebacks

Members agree to contact MERRI directly regarding billing or cancellation issues before initiating a chargeback or payment dispute. Initiating a chargeback does not override this policy or the requirement to cancel through your account or by writing to us.

10. Contact

For cancellation requests, billing enquiries, or questions about this policy, please contact hello@wearemerri.com.au. You can also reach us through our contact page.