Refund policy

If something arrives damaged, faulty or is not what you ordered, email us at hello@wearemerri.com.au within 7 days of delivery, with a photo if you can, and we will put it right, a replacement or a full refund, whichever you prefer. There is no support desk and no ticket number; one of us reads everything that comes in and we answer within a working day.

Change of mind

If you simply change your mind, you can return an unused item in its original condition and packaging within 30 days of delivery for a refund of the item price. Return postage is at your cost, and we ask that you use a tracked service so the parcel does not go missing.

Pre-orders

Pre-order items are made in a single small run and the shipping month is shown on the product page. You can cancel a pre-order for a full refund at any time before it is posted, just email us.

Items we cannot refund for change of mind

Gift cards, and items that have been used, washed or damaged after delivery.

How to start a return

Email hello@wearemerri.com.au with your order number and what has gone wrong. We will send you the return address and talk you through it.

Refunds

Once your return reaches us we will inspect it and process your refund to the original payment method within five business days. Your bank may take a few days more to show it.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.