Cancellation policy

Cancelling: anytime, with one exception

You can cancel at any time. Do it from your account, or reply to any email from us (or write to hello@wearemerri.com.au) and we will do it for you. There is no notice period and no phone call.

Cancelling stops all future charges. Cancel before your next charge and you will not be billed again.

The 6 and 12 month plans are billed upfront, an Offline Box is posted every month, and the plan renews at the end of the term unless you cancel before it does.

The one exception. Once the Offline Box for your current cycle has entered the packing run, that is, once it has been prepped for despatch or is already in transit, that cycle can no longer be cancelled or refunded. The Offline Box is still yours and we will still send it, and your subscription ends after it. Every Offline Box is picked and packed by hand for a named member, so once it is made up it cannot go back into stock.

Stopping payment, disputing a charge, or simply not using your membership does not cancel a subscription. Please cancel through your account or by writing to us.

Refunds

Refunds are not provided for change of mind, forgotten cancellations, an Offline Box that has already been packed or despatched for the current cycle, lack of use, accidental purchase, or misunderstanding that the service is a subscription.

Nothing here limits your rights under the Australian Consumer Law, including where an Offline Box arrives damaged, does not arrive, or is not of acceptable quality. If something arrives wrong, write to us and we will put it right.

Full policy: Subscription, pricing and cancellation.